Subscription Policy

Subscription Terms: By subscribing, you agree to these subscription policy terms, to receive recurring charges and be charged automatically according to your selected subscription frequency. You can modify or cancel your subscription at any time through your account dashboard.

Billing & Payment: Your payment method will be charged automatically on your renewal date. We accept all major credit cards and payment methods available at checkout. You will receive an email confirmation before each billing cycle. 

Modifications & Cancellations You may cancel your subscription at any time by logging into your account or contacting our customer service team. Changes must be made at least 48 hours before your next billing date to take effect. Access your customer profile through the icon on our main menu or through our link on the footer menu (at the bottom of our site) to view your customer profile, store credits, and manage, cancel, or pause your subscription. ZAVINA+ membership is automatically applied to cart. If you wish to checkout without ZAVINA+, simply choose to checkout without VIP Circle in cart menu below the checkout button.

Pausing Your Subscription Need a break? You can pause your subscription for up to 3 months. Simply log into your account and select the manage membership button and pause. Your subscription will automatically resume after the pause period unless you choose to extend or cancel.

Because customers have the ability to cancel their subscription or purchase without ZAVINA+ membership, and are notified at multiple touchpoints before purchasing, refund eligibility is evaluated on a case-by-case basis. Members can cancel the subscription at any time by logging into the customer account through our footer menu or main menu to avoid future charges. To learn more about refunds view our refund/return policy.

Contact Us If you have any questions about your subscription, please contact us at shop@zavina.co

Credits Never Expire: You can use your store credits anytime and they never expire. For every £1 spent on our membership subscription (ZAVINA+), it contributes to £1 in store credits. Every month members can receive £30 in store credits. If a members first month is a discounted trial month the member will receive the amount of store credits that was paid for the trial month.